Chief of Experience (Community manager/User Experience/Content Creator/Customer Support)

Project X  is a digital community that has been established to empower women through Building a strong career and Business, Growing their social circle and influence, encouraging development through a strong culture of saving, and empowering them through Investments and Financial, Education.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to bring you on board.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

General Responsibilities

• Being collaborative with other executives
• Create a heightened level of awareness of customer and employee experiences and needs
• Setting and implementing social media and communication campaigns to align with marketing strategies
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Conducting user research and analysis of existing designs in order to understand user needs and product goals, either in collaboration with UX designers or independently
• Hands-on design work: Making decisions about typography and colour palettes, designing logos and individual UI elements such as buttons, icons and forms
• Prepare well-structured drafts using digital publishing platforms
• Promote content on social networks and monitor engagement (e.g. comments and shares)
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Creating and executing purposeful, disciplined customer and employee experiences